Refund policy

Effective date: 15 September 2026

A damaged, faulty or incorrect item

Please email inkysalesorders@gmail.com, send a WhatsApp message to +27 82 057 8554, or use our Contact page when you notice a problem. Include your order number, identify the affected item and describe the issue. Photographs sent by email can help us investigate. If possible, keep the item and packaging while we review the request; original packaging and photographs are not blanket conditions for exercising your legal rights. Please contact us before posting an item back so we can explain the appropriate return arrangements.

We will review what happened and provide the remedy required by applicable consumer law. Where South Africa's Consumer Protection Act applies, goods that fail its required quality standards may be returned within six months of delivery, at our risk and expense and without penalty, for your choice of repair, replacement or refund. Other applicable legal rights remain available.

Size, colour and change of mind

Please check the size guide, colour and product options before ordering. Our printed items are made to order.

If you change your mind or selected the wrong option, contact us with your order number. We will explain any applicable cancellation or return right and any additional option we can offer. An item being made after purchase does not, by itself, mean that all legal cancellation rights disappear.

Where the South African Electronic Communications and Transactions Act's cooling-off right applies, you can cancel without giving a reason within seven days after receiving goods, or within seven days after concluding a services agreement. Only the direct cost of returning goods may be charged under that right, and a refund is due within 30 days of cancellation. The Act contains exceptions; we do not treat all Printify items as personalised or apply an automatic no-refund rule to every download. Other mandatory consumer rights are preserved.

Digital-file support

If a download is missing, inaccessible or does not match its description, contact us with your order number and the details of the problem. We will help investigate access or file issues and explain the available resolution. This does not limit your statutory rights. Review the individual listing's license and file requirements before ordering.

Order changes and cancellations

Contact us promptly with your order number and the change you need. We will check the current order status and confirm what is possible. Sending a request does not itself confirm that an order has been changed or cancelled. Any applicable legal cancellation rights remain unaffected.