Shipping policy

Effective 16 September 2026

Physical products are made to order

Our printed physical products are made after you order and are sent by our production partners. Production is the time needed to make your item. Transit is the time it travels after dispatch. Our business is based in South Africa, but a product may be made and dispatched from another country.

Standard orders normally have a review period of approximately 24 hours before submission to production. Production generally takes 2–7 business days after submission, although the product, stock availability, order size and busy periods can affect this estimate. An order requiring additional checks or information may take longer.

Shipping charges and delivery estimates

Our current checkout destinations are the United States and South Africa. Enter your delivery destination at checkout to see the services, charges and estimated delivery range available for your basket. Availability and charges depend on the item, quantity and destination. Review the complete order total before paying. Our checkout is in US dollars (USD).

The delivery ranges displayed with our shipping options already include estimated production and transit time. Please allow for the normal approximately 24-hour order-review period before production begins; do not add the separate production estimate again to the combined checkout range. These are estimates, not guaranteed arrival dates. Business days exclude weekends and public holidays. Customs processing, carrier disruption, remote destinations and peak periods may affect delivery.

Separate packages and tracking

Items made by different production partners may be sent separately and arrive on different days. Checkout may show separate shipping charges for those shipments. Digital downloads are delivered separately from physical items. Where tracking is provided, use the tracking details supplied with your shipping confirmation. Contact us with your order number if you cannot find the tracking details or need help with a delayed or missing parcel.

International deliveries

A cross-border shipment may be assessed for import duties, taxes or handling charges by the destination country or carrier. We do not currently collect import duties at checkout. Charges assessed on import may therefore be payable separately. Contact us before ordering if you need help understanding a destination or possible import charges. This information does not limit your rights under applicable consumer law.

Digital downloads

A listing described as a digital download contains files; no physical item is shipped for that listing. Check the description for the included formats, software requirements and licence before purchasing.

After payment is successfully processed, the download link is emailed to the address used at checkout. Check your spam or junk folder if it is missing. Download and keep a backup of your files. If the email is missing or a file will not open, contact us with your order number, the affected file, your device and software, and any error message so we can investigate.

Address changes and support

Check your delivery address and product options before paying. Contact us promptly with your order number if a correction or cancellation is needed. We will check the order status and confirm what is possible. Sending a request does not itself confirm a change or cancellation, and production limits do not remove your applicable legal rights.

Email inkysalesorders@gmail.com, send a WhatsApp message to +27 82 057 8554, or use our Contact page. For faulty or incorrect items, cancellations and refunds, see our Return and refund policy.