Terms of service

Effective 16 September 2026

About the seller

Inky Little Treasures is operated by Barend M. Willemse, an individual trading as a sole proprietor in South Africa.

For product returns, contact us for the appropriate arrangements before sending a parcel. The return destination can depend on the product and issue; this request does not restrict your statutory rights.

Products and digital files

Each product description identifies whether you are buying a physical item or a digital download and explains its main features and options. Read the size guide, materials, included files, format requirements and product-specific licence before ordering. A digital-only purchase does not include a physical item. Contact us if anything is unclear.

Digital products carry the licence described in their individual listings and supplied files. Buying a download does not transfer copyright or automatically grant permission to redistribute the files. Use the stated licence to check which personal or commercial uses are allowed.

Prices, checkout and payment

Store prices and checkout are in US dollars (USD). Before placing an order, review the items, options, quantities, delivery details and total. Checkout shows shipping charges and any taxes collected by the store. You can correct your selection or leave checkout before submitting payment.

PayPal is available at checkout. Follow the PayPal payment flow to review and authorise payment. Funding options depend on PayPal and your location or account; card payment without a PayPal account is not guaranteed. Your bank or payment provider may apply currency-conversion charges if your funding account uses another currency.

After a completed checkout, an order confirmation is sent to the email address you provide. Keep it and check its details. If an item is unavailable or we identify a pricing or description error affecting your order, we will contact you, explain the issue and provide the remedy required by law. We will not substitute a different item or impose an additional charge without your agreement.

Delivery and order changes

Our Shipping Policy explains physical shipping and digital delivery. Physical products are made to order, and items from different production partners may arrive separately. Read the product information and the estimate displayed for your chosen checkout shipping option. Production time must not be added again to a checkout estimate that already includes it; allow for the normal order-review period described in the Shipping Policy.

To request an address correction, change or cancellation, contact us promptly with your order number. We will check the status and explain what can be changed. Sending a request does not itself confirm a change or cancellation. Operational limits after production starts do not remove a cancellation or remedy required by applicable law.

Problems, returns and refunds

Our Return and refund policy explains support for faulty or incorrect products, missing files, cancellations and other problems. Its statutory-rights provisions form part of these terms. Making a product after purchase does not by itself remove all legal cancellation rights, and digital purchases are not subject to an automatic blanket no-refund rule.

We remain responsible for our obligations to you even when a production partner makes or dispatches a product. A supplier’s reimbursement deadline or decision does not replace your legal rights against us. Nothing in these terms reduces remedies preserved by our Return and refund policy or applicable law.

Payment information, privacy and order records

Our storefront and checkout use Shopify, with PayPal as the available payment provider. Provide payment credentials only through the payment provider’s checkout flow; do not send passwords or full card details to our support email or WhatsApp number.

Our Privacy Policy explains how personal information is used in operating the store and fulfilling orders.

For five years after your purchase, you may request an emailed copy of your full transaction record by contacting inkysalesorders@gmail.com with your order number. We will verify that you are entitled to access the record, for example by confirming the request through the email address used for the order, before sharing it. Keep a copy of your order confirmation and download instructions. You can save or print these terms for your records.

Questions, disputes and applicable law

Please contact us with your order number, the issue and the resolution you are seeking so we can investigate a complaint. This does not prevent you from using a regulator, consumer tribunal, court or other remedy available under applicable law.

These terms are governed by South African law, subject to mandatory consumer protections that apply to your transaction, including protections that cannot be excluded in your country. Nothing in these terms excludes or restricts rights or remedies that the law does not permit us to limit. An update applies to future orders and does not remove rights attached to an existing purchase.